❓Frequently Asked Questions!
1. What products do you sell?
We offer premium baby essentials, including feeding accessories, toys, travel gear, and comfort items—all carefully selected for safety and quality.
2. How can I place an order?
Simply browse our products, add items to your cart, and complete checkout using our secure payment gateways.
3. Do you ship to Australia?
Yes! We ship across all Australian states and territories. Orders over $150 AUD enjoy free shipping. Orders under $150 AUD have a flat shipping fee of $10 AUD.
4. How long does delivery take?
Order Processing: 1–2 business days
Standard Delivery: 3–6 business days (may vary due to courier delays or public holidays)
You will receive a tracking number once your order is dispatched.
5. Can I track my order?
Yes! Use the Track Your Order page with your order number and email to see the latest status.
6. What is your return policy?
We offer 15-day returns on most items. Products must be unused, in original packaging, and in resellable condition. Some hygiene items, like feeding accessories and toys, are non-returnable once opened.
7. How do I get a refund?
Once we receive and inspect your return, approved refunds are processed to your original payment method within 5–10 business days. Shipping fees are non-refundable.
8. Is payment secure?
Yes! We use trusted third-party payment gateways to ensure your payment information is safe and protected.
9. How can I contact customer support?